Support Manager
We are growing and are now looking for a French and English speaking Support Manager. Are you passionate about delivering high quality customer service and smart solutions to our customers?
About Admincontrol
In Admincontrol, we believe that the future depends on the quality of decisions. We deliver digital solutions for efficient and secure management of business-critical information for e.g. board of directors, management teams and legal and financial companies. In the Nordic region, we are the leading player in our industry and our technology is used by 2/3 of listed companies in Norway. Admincontrol is a growing company with operations in five European markets and great ambitions for the future!
We are a technology company that focuses on people. Our working environment is inclusive, evolving and characterized by a flat organizational structure and empowered employees. In order to succeed with us, you need to be able to identify with our values: smart, passion and trust and actively contribute to the exchange of knowledge and experiences. You can expect the same from your colleagues.
Admincontrol is part of Euronext Corporate Solutions, a technology division at Euronext Group.
About the position
As a Support Manager in Admincontrol you will be responsible for assisting and guiding our users in how our products work and making sure that they utilize the software to maximize their overall user experience. Your task is to deliver excellent 1st line service to our highly professional customer base via email and phone.
We are now looking to strengthen our team and are looking for a French speaking colleague. The ideal candidate has excellent communication skills and pedagogical skills and can easily adapt to and learn new systems. You really enjoy helping others and will go the extra mile to deliver with high quality and efficiency making sure all customers are satisfied. You are a team player and contribute to a great working environment.
If you are passionate about delivering first-class customer service, customer satisfaction and can identify yourself with our values smart, passion and trust, we would love to hear from you.
Responsibilities and tasks
- Provide first class professional customer service via phone and email.
- Assist in maintaining, developing and establishing new processes related to customer service.
- Identify areas for improvement and communicate customer feedback.
- Investigate and report technical issues in the service.
- Follow-up on reported issues.
- Assist other departments in the company as needed.
Skills and experience
- Passionate about delivering excellent customer service.
- Fluent in French, in addition to English, both written and spoken.
- Experience in customer service is an advantage, not a requirement.
- Trustworthy, attentive, self-driven and passionate about problem solving.
- Team player with good collaboration skills.
- Good pedagogical skills and ability to empathize with customers.
- Committed to high quality and being systematic in work.
- Good technical understanding and strong willingness to learn.
- Ability to handle stress and being able to multitask.
- Ability to change and adapt to new demands and expectations in the role.
We can offer
- Competitive terms.
- Good insurance and pension terms.
- An excellent working environment with friendly, talented and approachable colleagues.
- Comprehensive onboarding and training.
- Social events and joint training activities.
We are proud to be able to demonstrate a particularly high level of employee satisfaction among our 140-person strong team, a level we have been able to maintain over several years.
If you have any questions about the position, please contact Head of Support, Henrik Kristensen, +47 41610563, kristensen@admincontrol.com
Oslo
Need more reasons to join us?
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The best colleagues you can ever imagine
Of course this is subjective, but it's definitely what we mean! -
Full 5 weeks of paid vacation
So that you can relax and come back to work full of energy and passion. -
Good insurance and medical help agreements
We have one of the best insurance and medical help agreements, so that you can always feel safe. -
Central offices
There's a train or bus station close to every office, making sure it's convenient to travel to work every day. -
Social gatherings
We love to be social - whether it's for a gathering in the office Friday afternoon, a Christmas party or a company trip.
Workplace & culture
Admincontrol is characterised by a unique and great culture and team spirit, where employees look forward to coming to work. People care about each other, and social is important, but we also focus on building strong professional teams that can thrive in an increasingly challenging business environment.
About Admincontrol
Admincontrol offers web-based solutions as well as a separate iPad and iPhone app for secure collaboration and easy sharing of documents in business processes such as board and management work, due diligence, capital injections and stock exchange listings. Users save time, gain better control and are better prepared, which in turn results in better decision-making.
Admincontrol’s solutions stand out in terms of user-friendliness, reliability and security. Our customers’ confidence and positive user experiences are guaranteed by skilled and motivated employees providing personalised service locally in each market. For our board portal solution, we are proud of a 98 per cent customer renewal rate from year to year.