Client Manager
About Admincontrol
In Admincontrol, we believe that the future depends on the quality of decisions. We deliver digital solutions for efficient and secure management of business-critical information for e.g. board of directors, management teams and legal and financial companies. In the Nordic region, we are the leading player in our industry and our technology is used by 2/3 of listed companies in Norway. Admincontrol is a growing company with operations in six European markets and great ambitions for the future!
We are a technology company that focuses on people. Our working environment is inclusive, evolving and characterized by a flat organizational structure and empowered employees. In order to succeed with us, you need to be able to identify with our values: smart, passion and trust and actively contribute to the exchange of knowledge and experiences. You can expect the same from your colleagues.
About the position
Based in our London office (near Liverpool Street train station), as a Client Manager you are responsible for the overall experience users have when using data rooms. The purpose is to ensure an optimal process and satisfied returning customers.
You will work closely with our sales team and customers in all of our six geographic markets, further you will be working with the Client Manager team to make sure that we maintain our high service level.
The job reports directly to the Managing Director UK.
Responsibilities and tasks
- Offer support for key stakeholders in a data room
- Assist with administrations of data rooms for customers upon request
- Advise on best practice
- Help and support sales representatives
- Hold demos for (potential) customers
- Assist in workshops for customers
- Training for new users
- Help with closing of data rooms, including content export
- Gather product feedback from customers
- Report technical issues and follow up with customers
Skills and experience
- You have experience from customer service role, preferably within a software company
- You are patient and service minded
- You have strong written and verbal skills
- You are comfortable taking the lead with customers to help them achieve the desired outcome
About you
You thrive in a highly collaborative and dynamic environment, working closely with members of your team and data room customers.
You are a social person, capable of understanding customer needs and guiding customers towards desired outcomes.
You are comfortable working under pressure and managing our customers expectations.
We believe that the ideal candidate is someone with experience from a customer support role who would like to take the next step in their carreer.
We can offer
- Competitive terms.
- Good insurance and pension terms.
- An excellent working environment with friendly, talented and approachable colleagues.
- Attractive premises located centrally in London City.
- Social events and joint training activities.
- Extremely strong professional network through the link to Visma.
We are proud to be able to demonstrate a particularly high level of employee satisfaction among our 130-person strong team, a level we have been able to maintain over several years.
Admincontrol is owned by Visma and is among the most successful companies in the Visma group. Read more on www.admincontrol.com.
If you have any questions about the position, please contact our Managing Director UK David Reilly, +44 07437216579, dreilly@admincotrol.com.
London
Need more reasons to join us?
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The best colleagues you can ever imagine
Of course this is subjective, but it's definitely what we mean! -
Full 5 weeks of paid vacation
So that you can relax and come back to work full of energy and passion. -
Good insurance and medical help agreements
We have one of the best insurance and medical help agreements, so that you can always feel safe. -
Central offices
There's a train or bus station close to every office, making sure it's convenient to travel to work every day. -
Social gatherings
We love to be social - whether it's for a gathering in the office Friday afternoon, a Christmas party or a company trip.
Workplace & culture
Admincontrol is characterised by a unique and great culture and team spirit, where employees look forward to coming to work. People care about each other, and social is important, but we also focus on building strong professional teams that can thrive in an increasingly challenging business environment.
About Admincontrol
Admincontrol offers web-based solutions as well as a separate iPad and iPhone app for secure collaboration and easy sharing of documents in business processes such as board and management work, due diligence, capital injections and stock exchange listings. Users save time, gain better control and are better prepared, which in turn results in better decision-making.
Admincontrol’s solutions stand out in terms of user-friendliness, reliability and security. Our customers’ confidence and positive user experiences are guaranteed by skilled and motivated employees providing personalised service locally in each market. For our board portal solution, we are proud of a 98 per cent customer renewal rate from year to year.
Client Manager
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